Dear Townsend Energy Customers,
We are writing today to share some important news with you: Townsend Energy will join Townsend Energy. As the owner of Townsend Energy and the president of Townsend, we are so pleased to share this news and welcome you to the Townsend family. We are confident that this new ownership structure will build upon the outstanding service you receive today.
Locally headquartered in Danvers, MA, Townsend provides plumbing, cooling and heating, and fuel delivery services throughout New England. With roots in the fuel delivery business, today we see our primary role as delivering safe, high-quality products and services to all our customers. As fourth-generation family business that continues to expand in both services and geography, Townsend takes pride in providing timely, personal customer service.
Over the course of multiple conversations between the leadership teams at Townsend Energy and Townsend, it became clear that not only were our values aligned, but that by coming together we could provide enhanced services to the customers in our region. In addition to plumbing and HVAC services, Townsend offers our customers electrical and fuel delivery support. As you get to know the Townsend team, we both hope you will see the company’s culture code come to life: Take care of our customers, take care of our team members, and be awesome. This is a culture that we are confident will create a long-term positive service, workplace and community experience for all.
This change is effective immediately and we have a team in place to assure a smooth transition. As a part of that process, the existing Townsend Energy team will remain in place, assuring a continuity of service to our customers. Equally important, customers will benefit from the robust training, compliance and safety program that Townsend employs to assure that our customers receive best in class service across all your plumbing, heating, cooling and fuel needs.
We are committed to ensuring that this change is a positive one for you: that includes making sure all your questions are answered, your service is uninterrupted, and that you will enjoy interactions with the expanded team.
As always, we are here to answer any questions or concerns you may have, visit our website at www.townsendtotalenergy.com. A team member would be more than happy to assist you and answer your questions.
Thank you for your continued patronage.
Regards,
Brookes Townsend - President
Michael Steadman - Owner