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Reviews

  • We honestly couldn't be happier with the results

    We hunted around for a while looking at different companies on the north shore that could do a full furnace conversion for us to a high-efficiency furnace. Keep in mind, this is NOT a simple job. There was a lot of adaptation as our house was built in 1918 and the old furnace was not easy to deal with. We got a lot of quotes and although Barlett and Steadman didn't come out as the lowest cost - the people we talked to highly recommended them. So, we gave them a shot. We honestly couldn't be happier with the results. They completely gutted our oil-burning furnace and hot water heater and installed a combination high-efficiency boiler/furnace and holding tank. We've had a couple of minor complications along the way but they have been FANTASTIC at dealing with them in a timely manner. HIGHLY recommend the crew there. Very professional and VERY good quality workmanship.

    - Satisfied Customer

  • Could not have been more pleased

    Called them when they opened 7 am as our water tank burst in the middle of the night. They were there by 8 am and the work was complete by 10:30 am. Could not have been more pleased with the service

    - Satisfied Customer

  • So happy with the recent service

    So happy with the recent service provided by Rich of Bartlett & Steadman! The radiant heat has not worked for two years in our kitchen floor (its primary heat source) because other plumbers have not understood how to service radiant heat systems in houses fueled by steam heat (and the plumber who installed it via a contractor could not take on new clients). But Rich was on it, installed a new heat exchanger, replaced some other parts, flushed the system and Bingo! I am no longer wearing my parka six months of the year in my house.

    - Anne K.

  • Chris was fantastic

    I contacted Bartlett & Steadman because I was having a issue with my furnace. Chris arrived on time and was very knowledgeable and professional. He explained everything he was doing and made sure to ask if I had any questions at each step. Chris was fantastic.

    - Michael M.

  • Five stars to all of them

    Bartlett and Steadman have the best plumbers working with them. I could give five stars to all of them but today I am recognizing Rich M. and his sidekick Kyle, an ambitious high school young man who is apprenticing to be a (rich) plumber someday. I can now take a bath!

    - Myranne J.

  • They are all worth every penny!
    Rose is the heart of Bartlett & Steadman. She makes sure to send one of her guys to me ASAP and is so empathetic to whatever issue we are having. Her Rosie disposition is so inviting you don’t want to hang up the phone! All of the employees at Bartlett are courteous, professional, and plain nice! They really take the time to help you understand the issues with your plumbing and have great cost-effective advice. They are all worth every penny!

    - Avery R.

  • Friendly and professional demeanor

    Absolutely amazing duo that came to repair our water heater! Rich and Connor showed up exactly when expected; having a friendly and professional demeanor to them. Why can’t every company have employees with the speed and customer service demonstrated by this fantastic crew?

    - Kevin P.

  • They were professional and got the job done!

    Jessie and Steve came to help with a clogged drain. They were able to get the cap off of a very old trap through persistence and creativity trying several different things without giving up. Other plumbers in the past wouldn't even attempt to get the cap off. They found two broken pipe snakes and were able to clear the drain! They saved me a lot of money and headache by getting this cap off! They were professional and got the job done!

    - Jennifer J.

  • I’m grateful and relieved I have a company that I can trust
    I am one of the happiest people in the area. Rod came here to fix and clean my a/c. I’d used another company for years but I haven’t been impressed so after I asked around I called Bartlett and Steadman. Rob didn’t just clean the filters he also removed at least 3 gallons of disgusting black sticky tarry mold liquid from my a/c which is installed on the wall. I’ve been breathing that and now I have asthma.No one ever did that before. And then when another company messed up the installation of a toilet, Steve came by explained what had to be done and replaced as flange was newly ruined. And then there is Rose who answers the phone and makes things work with a smile I can hear over the phone. I’m grateful and relieved I have a company that I can trust.

    - Dawn E.

  • We would want him to help us any time the need came up
    Rich recently helped us with our washer dryer installation setup. He was knowledgeable, efficient, interested, caring, and very personable. He did a great job and is an excellent ambassador and asset for the Bartlett & Steadman company. We would want him to help us any time the need came up.

    - Jonathan M.