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Serving the North Shore Since 1954

Our Guarantees

Performance Guarantee

Bartlett & Steadman Plumbing, Heating & AC guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.

Satisfaction Guarantee

Our installation technicians are the best in skill, attitude, and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, we won't consider the job done until you are satisfied with the results.

'No Lemon' Heating Guarantee

When you invest in a new central heating system from Bartlett & Steadman Plumbing, Heating & AC, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your furnace’s heat exchanger cracks or your boiler sections spring a leak during the first 5 years of ownership rather than make repairs or replace only the broken parts, we will replace your entire furnace or boiler with a new one at absolutely no cost to you.

'No Lemon' Cooling Guarantee

When you invest in a new central cooling system from Bartlett & Steadman Plumbing, Heating & AC, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your air conditioner’s compressor fails during the first 5 years of ownership rather than make repairs or replace only the broken compressor, we will replace your entire condensing unit with a brand new one at absolutely no cost to you.

Schedule your service appointment today by completing our online form or dialing (781) 365-5828!

Why Choose Bartlett & Steadman?

  • No Warehouse Trips Needed

    We keep a large amount of stock on hand to handle problems quickly without having to make any trips to a warehouse. Our trucks are a warehouse on wheels! We come prepared so you don't have to wait.

  • Focused on Customer Service

    We understand the inconvenience of having an HVAC or plumbing problem in your home. We would want those issues to be treated with urgency if we were in your shoes! We treat our customers like family and get the job done ASAP!

  • Locally Owned & Operated

    Bartlett & Steadman has been in the family since 1954. Our owners live in town and will do whatever it takes to make sure your problems are solved quickly and efficiently - No matter what time you call!

  • We Offer FOUR Quality Guarantees

    We'll ensure that you are satisfied with the work performed through our Performance Guarantee, Satisfaction Guarantee, 'No Lemon' Heating Guarantee and 'No Lemon' Cooling Guarantee. Learn more here!

See What Your Neighbors Are Saying

Our Reviews
  • “They completely gutted our oil-burning furnace and hot water heater and installed a combination high-efficiency boiler/furnace and holding tank. We've had a couple of minor complications along the way but they have been FANTASTIC at dealing with them in a ”

    - Satisfied Customer
  • “Called them when they opened 7 am as our water tank burst in the middle of the night. They were there by 8 am and the work was complete by 10:30 am. Could not have been more pleased with the service”

    - Satisfied Customer
  • “So happy with the recent service provided by Rich of Bartlett & Steadman! I am no longer wearing my parka six months of the year in my house.”

    - Anne K.
  • “Chris arrived on time and was very knowledgeable and professional. He explained everything he was doing and made sure to ask if I had any questions at each step.”

    - Michael M.
  • “Bartlett and Steadman have the best plumbers working with them. I could give five stars to all of them”

    - Myranne J.
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