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Reviews

    "We would want him to help us any time the need came up"
    He was knowledgeable, efficient, interested, caring, and very personable. He did a great job and is an excellent ambassador and asset for the Bartlett & Steadman (now Townsend Energy) company.
    - Jonathan M.
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    "They were professional and got the job done!"
    They saved me a lot of money and headache by getting this cap off! They were professional and got the job done!
    - Jennifer J.
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    "I’m grateful and relieved I have a company that I can trust"
    Rob didn’t just clean the filters he also removed at least 3 gallons of disgusting black sticky tarry mold liquid from my a/c which is installed on the wall. I’ve been breathing that and now I have asthma.No one ever did that before.
    - Dawn E.
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    "They are all worth every penny!"
    All of the employees at Bartlett (now Townsend Energy) are courteous, professional, and plain nice! They really take the time to help you understand the issues with your plumbing and have great cost-effective advice.
    - Avery R.
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    "Friendly and professional service!"
    Why can’t every company have employees with the speed and customer service demonstrated by this fantastic crew?
    - Kevin P.
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    "Chris was fantastic"
    Chris arrived on time and was very knowledgeable and professional. He explained everything he was doing and made sure to ask if I had any questions at each step.
    - Michael M.
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    "Five stars to all of them"
    Bartlett and Steadman (now Townsend Energy) have the best plumbers working with them. I could give five stars to all of them
    - Myranne J.
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    "We honestly couldn't be happier with the results"
    We honestly couldn't be happier with the results... HIGHLY recommend the crew there. Very professional and VERY good quality workmanship.
    - Satisfied Customer
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    "Could not have been more pleased"
    Called them when they opened 7 am as our water tank burst in the middle of the night. They were there by 8 am and the work was complete by 10:30 am. Could not have been more pleased with the service
    - Satisfied Customer
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    "Reliable and skilled service"
    So happy with the recent service provided by Rich of Bartlett & Steadman (now Townsend Energy)! I am no longer wearing my parka six months of the year in my house.
    - Anne K.
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    "We’ve used excavation services and plumbing/heating services with Bartlett and Steadman (now Townsend Energy) and have no complaints across the board."
    At this point, almost all of their techs have been to our home for various issues - all knowledgeable, friendly, efficient, communicative, and actual clean up after themselves! Quotes have been reasonable, and they even came out for no charge because we ha
    - Kaitlyn G.
    "Dennis went above & beyond."
    We had a major plumbing issue with our main house trap. He saw the scope of the project & brought in excavators to work in tandem with the repairs he needed to make. He was informative & let us know what was happening at every stage. Politely, professional & good at his job. We plan to have them replace our water heater next.
    - Tia G.
    "Dennis and Aaron came in, they were professional and FAST!"
    Everything was repaired and installed, they explained what they had done and made great suggestions. So happy we chose Bartlett and Steadman (now Townsend Energy) and plan to have them back to upgrade our HVAC.
    - Christine D.
    "I would call Steadman again for any future jobs."
    Plumbing is not cheap but good work is as good as gold. Can't say enough good about Mike B. who came over to do some small jobs. He was personable, professional, extremely competent, and quick. Nice to watch a local guy who knows his work and loves his job.
    - Stephan S.
    "We were back in business the same day which was a huge relief."
    Our service tech Dennis was awesome. He came out earlier than what they originally projected, identified the issue, sourced the replacement part, and fixed it for us. All within an hour.
    - Ryan W.
    "So pleased with the results."
    We used Bartlett and Steadman (now Townsend Energy) for a huge AC installation job in our Salem home. The house is old so it was a complex job, and the guys smashed it. They worked hard, were professional throughout the whole process, and communication was always great.
    - Victoria E.
    "Prompt, efficient, knowledgeable, and courteous."
    Jason, our technician, was excellent. He diagnosed the problem fast and knew exactly how to do the repairs. The office staff is friendly and helpful.
    - Donnie G.
    "Highest recommendations for this company."
    They installed a ducted hear pump and helped in an old furnace repair. Everyone I've interacted with, from the office to the installers, has been highly professional and helpful.
    - Matthew C.
    "Very professional work."
    replaced 3 pumps in hydronic heating system. work was completed in an afternoon, job was spotless, and operation of all zones was verified.
    - Scott S.
    "We used Bartlett & Steadman (now Townsend Energy) for our first HVAC check-up. Overall, I would highly recommend them to anyone!"
    Scheduling was super easy over the phone, and Kyle, the tech, was great to work with. He kept us informed on the status of the work throughout the day. We, unfortunately, needed to replace a part (due to deferred maintenance on our end), and Kyle was prompt in informing us and following up with the shop to order and install the replacement part asap.
    - Abhijit K.
    "I don’t expect to ever need to call another plumbing company. I’d recommend them to anyone."
    Always prompt, friendly, professional. Getting a plumber the same day or next day is amazing. I’ve worked with a few different employees at various times and they’re all happy to explain what they’re doing and what my options are for fixes. They’re not cheap, but it doesn’t feel like you’re being taken for a ride on price - I’ve been told when relevant that the best option is to order a simple replacement part myself because it’s more affordable. They always wear shoe covers when coming from outside which is very helpful for keeping the floors clean.
    - Emily P.
    "Our very old thermostat failed right before a cold snap during which we’d be out of town."
    Bartlett & Steadman (now Townsend Energy) were available the same day we called, showed up promptly, and made a quick replacement with a new thermostat they already had on hand, saving us so much stress and trouble. Thank you!!!
    - Hannah B.
    "Great service with super knowledgeable technicians that take the time to explain everything very well."
    This is the second time I’ve used this company and they’re great
    - Matthew D.
    "Fantastic. Highly recommended."
    Called me back quickly following my quote request and came out same-day. Found a few issues with my tankless water heater and explained the options and cost on the spot. Had parts in stock and fixed the same day. Extremely competent, professional, and friendly.
    - Andrew B.
    "SO impressed!!!"
    We lost our water heat yesterday morning temporarily. Jason showed up today (within the time specified), checked out the system, explained what happened, showed us how to fix the problem if it ever happens again...all very clear explanations!!! We couldn't be happier! Polite, clean, professional. We'd give 10 stars if we could!
    - Satisfied Customer
    "As always the guys did a great job. Arrived on time, we’re professional and efficient."
    - Nick C.
    "Had a small gas leak. Diagnosed quickly and repaired at a reasonable cost!"
    - John M.
    "Great service all around."
    - Satisfied Customer
    "Mike was very fast and did a great job diagnosing the issue."
    - Mike J.
    "Mike and Oliver were wonderful!"
    - Kate W.
    "Wonderful job! Everything looks fantastic!"
    - Valentine E.
    "The plumber, Mike, was right on time. He was very courteous and professional."
    Mike told us what he had checked and he really put my mind at ease heading into the heating season.
    - Benjamin L.
    "Would highly recommend to any friends that want great service."
    Great service and information from Jason. Very professional and really explained to us what was wrong and how he fixed it.
    - Satisfied Customer
    "Denis was awesome! Very professional, efficient, and an expert. Would definitely hire again and recommend."
    - Brianna R.
    "Dennis was a life saver! He was on time, extremely professional and fixed our shower in no time. We would definitely recommend!!"
    "Dennis and Nick did a great job on our kitchen sink drain and water line"
    - Andrew P.
    "Dennis and Nick were great. Efficient, Professional, and very helpful with questions I had."
    - Sean K.
    "Dennis was here and he was very helpful in identifying and resolving our plumbing needs. I highly recommend Dennis!"
    - Will M.
    "Dennis , Nick and Tye did a great job. The job was done quickly. Everything looks great."