Our Guarantees
Performance Guarantee
Townsend Energy guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.
Satisfaction Guarantee
Our installation technicians are the best in skill, attitude, and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, we won't consider the job done until you are satisfied with the results.
'No Lemon' Heating Guarantee
When you invest in a new central heating system from Townsend Energy, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your furnace’s heat exchanger cracks or your boiler sections spring a leak during the first 2 years of ownership rather than make repairs or replace only the broken parts, we will replace your entire furnace or boiler with a new one at absolutely no cost to you.
'No Lemon' Cooling Guarantee
When you invest in a new central cooling system from Townsend Energy, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your air conditioner’s compressor fails during the first 2 years of ownership rather than make repairs or replace only the broken compressor, we will replace your entire condensing unit with a brand new one at absolutely no cost to you.
Schedule your service appointment today by completing our online form or dialing (781) 365-5828!
Our Reviews
See What Your Neighbors Are Saying
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"I don’t expect to ever need to call another plumbing company. I’d recommend them to anyone."Always prompt, friendly, professional. Getting a plumber the same day or next day is amazing. I’ve worked with a few different employees at various times and they’re all happy to explain what they’re doing and what my options are for fixes. They’re not cheap, but it doesn’t feel like you’re being taken for a ride on price - I’ve been told when relevant that the best option is to order a simple replacement part myself because it’s more affordable. They always wear shoe covers when coming from outside which is very helpful for keeping the floors clean.- Emily P.
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"Our very old thermostat failed right before a cold snap during which we’d be out of town."Bartlett & Steadman (now Townsend Energy) were available the same day we called, showed up promptly, and made a quick replacement with a new thermostat they already had on hand, saving us so much stress and trouble. Thank you!!!- Hannah B.
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"Great service with super knowledgeable technicians that take the time to explain everything very well."This is the second time I’ve used this company and they’re great- Matthew D.
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"SO impressed!!!"We lost our water heat yesterday morning temporarily. Jason showed up today (within the time specified), checked out the system, explained what happened, showed us how to fix the problem if it ever happens again...all very clear explanations!!! We couldn't be happier! Polite, clean, professional. We'd give 10 stars if we could!- Satisfied Customer
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"So pleased with the results."We used Bartlett and Steadman (now Townsend Energy) for a huge AC installation job in our Salem home. The house is old so it was a complex job, and the guys smashed it. They worked hard, were professional throughout the whole process, and communication was always great.- Victoria E.
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"Fantastic. Highly recommended."Called me back quickly following my quote request and came out same-day. Found a few issues with my tankless water heater and explained the options and cost on the spot. Had parts in stock and fixed the same day. Extremely competent, professional, and friendly.- Andrew B.
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"As always the guys did a great job. Arrived on time, we’re professional and efficient."- Nick C.
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"Prompt, efficient, knowledgeable, and courteous."Jason, our technician, was excellent. He diagnosed the problem fast and knew exactly how to do the repairs. The office staff is friendly and helpful.- Donnie G.
