About Us
Serving the North Shore Since 1954
About Townsend Energy
Providing Quality Service in the North Shore Area Since 1954
Townsend Energy first open its doors in 1954. Our priority has always been to be the most reliable HVAC company serving Marblehead, Salem, Swampscott, Nahant, and the surrounding areas. We take pride in our skilled team, and our technicians are some of the best in the industry, proving every customer with courteous, friendly, and experienced services.
Locally owned by Richard Steadman, we are a full-service company operating our of Marblehead, MA. We serve both commercial and residential customers, helping them with their new constructions, remodels, and other HVAC and plumbing jobs. We provide honest assistance, high quality work, and employ compassionate office staff working full-time to greet you with a smile.
Our team holds ourselves to the highest integrity, employing the following the high standards in every job we take on:
- Accountability. With the longest warranty out of anyone in our local areas, you can trust we always take our work seriously.
- Availability. Emergencies rarely wait until business hours, which is why we are available 24 hours to be there when you need us most.
- Personal Service. You'll never get an automated answering service and will always be will always be greeted by a live person ready to help you. Our staff is available Monday - Friday, 7:30 am - 5:00 pm.
- Qualified Technicians. Our highly skilled team receives the best training in the industry, including weekly on-going training, so you can count on their skills and techniques.
- Specialized Care. Whatever you need, we will send a highly qualified plumber to tailor our service to your exact specifications.
- Quality Workmanship. Our team members are committed to providing quality work on every job. We install, repair, and maintain your equipment as if we were working on our own homes.
- Courteousness. Your technician will be friendly and will always treat you and your property with respect. We will never leave a mess, and always clean up after ourselves, leaving your home as clean as we found it!
- Accessibility. We are ready to help you by keeping ADA-compliant toilets, accessible faucets, and grab bars in stock.
Call (781) 365-5828 now! Or fill out our quick and easy contact form to get started today.
Our Reviews
See What Your Neighbors Are Saying
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"I don’t expect to ever need to call another plumbing company. I’d recommend them to anyone."Always prompt, friendly, professional. Getting a plumber the same day or next day is amazing. I’ve worked with a few different employees at various times and they’re all happy to explain what they’re doing and what my options are for fixes. They’re not cheap, but it doesn’t feel like you’re being taken for a ride on price - I’ve been told when relevant that the best option is to order a simple replacement part myself because it’s more affordable. They always wear shoe covers when coming from outside which is very helpful for keeping the floors clean.- Emily P.
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"Our very old thermostat failed right before a cold snap during which we’d be out of town."Bartlett & Steadman (now Townsend Energy) were available the same day we called, showed up promptly, and made a quick replacement with a new thermostat they already had on hand, saving us so much stress and trouble. Thank you!!!- Hannah B.
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"Great service with super knowledgeable technicians that take the time to explain everything very well."This is the second time I’ve used this company and they’re great- Matthew D.
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"SO impressed!!!"We lost our water heat yesterday morning temporarily. Jason showed up today (within the time specified), checked out the system, explained what happened, showed us how to fix the problem if it ever happens again...all very clear explanations!!! We couldn't be happier! Polite, clean, professional. We'd give 10 stars if we could!- Satisfied Customer
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"So pleased with the results."We used Bartlett and Steadman (now Townsend Energy) for a huge AC installation job in our Salem home. The house is old so it was a complex job, and the guys smashed it. They worked hard, were professional throughout the whole process, and communication was always great.- Victoria E.
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"Fantastic. Highly recommended."Called me back quickly following my quote request and came out same-day. Found a few issues with my tankless water heater and explained the options and cost on the spot. Had parts in stock and fixed the same day. Extremely competent, professional, and friendly.- Andrew B.
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"As always the guys did a great job. Arrived on time, we’re professional and efficient."- Nick C.
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"Prompt, efficient, knowledgeable, and courteous."Jason, our technician, was excellent. He diagnosed the problem fast and knew exactly how to do the repairs. The office staff is friendly and helpful.- Donnie G.
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