Our Guarantees

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Our Guarantees

Performance Guarantee

Bartlett and Steadman guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.

Satisfaction Guarantee

Bartlett and Steadman's installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, we won't consider the job done until you are satisfied with the results.

'No Lemon' Heating Guarantee

When you invest in a new central heating system from Bartlett and Steadman, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your furnace’s heat exchanger cracks or your boiler sections spring a leak during the first 5 years of ownership rather than make repairs or replace only the broken parts, we will replace your entire furnace or boiler with a new one at absolutely no cost to you.

'No Lemon' Cooling Guarantee

When you invest in a new central cooling system from Bartlett and Steadman, operate the system in accordance with the manufacturer’s operating and maintenance manuals, and have us maintain the system annually, our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection. In the event your air conditioner’s compressor fails during the first 5 years of ownership rather than make repairs or replace only the broken compressor, we will replace your entire condensing unit with a brand new one at absolutely no cost to you.

Map
Contact Information
  67R Village St.  •  Marblehead, MA 01945
  781.631.8900
  Plumber License #9497
  Monday - Friday  |  8:00am - 4:00pm
Emergency Service Available
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Home   |   Email Us   |   Schedule Service
Get a Quote   |   Maintenance   |   Guarantees
Employment   |   Reviews   |   Search Site